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Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment via Paypal, Visa, Mastercard, American Express, Switch, Delta and Connect.

Returns policy

Robinsons Caravans are committed to selling only high-quality products but we understand there may be a time when you need to exchange or return something you've bought. We will willingly refund or offer an exchange within 14 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging. Exclusions apply. Please note that all refunds will be made back to the original tender type. For your protection, in-store refunds to credit or debit cards will only be processed if the cardholder is present.

All returns will be subject to the manager’s discretion. Your statutory rights are not affected.

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 7 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). Please note that this does not apply to orders placed on our website in a Robinsons Caravans store with the assistance of a colleague/ or over the telephone following the assistance of a colleague.

Requests to cancel your order should be sent to us via email at Counter1@robinsonscaravans.co.uk. The goods supplied must be returned in a reasonable condition. Robinsons Caravans’ guidance on reasonable condition is unused, undamaged, returned in their original packaging and in a resaleable condition.

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

  • Sanitary products (including but not limited to, portable toilets, cassettes & other waste carriers), we strongly recommend that you ensure that these items are what you require prior to committing to your order.
  • Caravan Covers, we strongly recommend that you check that you are purchasing the correct size before committing to your order.
  • Special one-off prepaid orders.
  • Awning/Porches will only be accepted back if you have not opened the box/package and removed it from its manufacturer’s roll, and so care must be taken to ensure that you are ordering the correct model, size, and frame type and that returning the item(s) will be at your own cost.
  • Gas cylinders
  • Chemicals
  • Food, drink and other perishable items.

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

Sleeping Bags

If you wish to cancel your order please follow our returns procedure set out above. You must return the goods to us within 7 days of cancelling your order.  We may make a deduction from the amount refunded to you if the goods have been used, parts are missing on the goods or their packaging has been damaged. Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

Communication

You will be advised by e-mail when your order has been confirmed as accepted.

Manufacturer’s Guarantee

All items carry a 12 months Manufacturer’s Guarantee unless otherwise stated.

Postage

We use DPD Local 24 Hours delivery service on all Awnings deliveries (subject to stock availability), and where the value of goods is greater than £99.99. Under this threshold, we will use Royal Mail 2nd Class. Unfortunately, we only ship to UK mainland and Northern Ireland addresses.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included.

Contact Us

If you need to reach us, please email us on accessoryshop@robinsonscaravans.co.uk. Alternatively, you can call us on 01246 230000(International +44 1246 230000) or write to us at - Robinsons Caravans, Ringwood Rd, Brimington, Chesterfield, S43 1DG.

Privacy Policy

See separate Privacy Policy

Prices

Every effort has been made to ensure the accuracy of all prices on this site. However, as errors do occasionally occur, if we notice an error after your order is placed, we'll correct your order and then let you know about it, to give you the option to either cancel or amend your order. Prices shown are only applicable to purchases made via Robinsons Caravans Online, prices may differ in store.

Description

Every care is taken to ensure that descriptions, measurements and colours are correct at the time the products are put online, however, sometimes manufacturers alter products without prior notice, in this event we shall aim to rectify the information asap or let you know upon your order if this is something we are aware of.