This website is operated by Robinsons Caravans Limited.
Robinsons Caravans limited are a 'data controller' for the purposes of the Data Protection Act 1998, (i.e. we are responsible for, and control the processing of, your personal information).
We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys or participate in competitions..
Occasionally we may receive information about you from other sources (such as credit reference agencies, medical professionals, or your employer), which we will add to the information we already hold about you in order to help us provide products and services, improve and personalise our service to you. We will always seek your permission to contact these people for your information.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We may ask you to provide sensitive personal information, for example where you require us to tailor our goods or services to an existing physical condition e.g as part of the Motability scheme, or where you are applying for a finance or an insurance product and we are required to enquire whether you have committed a criminal offence. If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to:
We will only collect your sensitive personal information with your explicit consent.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
For more information about Google Analytics and the cookies it sets, please take a look at this breakdown of their cookies.
Session cookies only last for the duration of a user's visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.
AddThis is used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages.
Where can I find more information about cookies, and how do I turn cookies off or delete cookies?
Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.
You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting www.youronlinechoices.com and following the instructions provided.
Generally you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details. Please note that if you disable Flash cookies, you will not be able to play content on the ITV Player.
If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.
We collect information about you so that we can:
We may also offer enhanced services including service reminders where we believe this would be helpful or of interest.
Where your vehicle manufacturer maintains an electronic service record of your vehicle we may share details of any work with your manufacturer so that an accurate record can be kept.
We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you. We will only send you this information if you have consented to receive information via our secure website subscribe function.
Other businesses which we have selected carefully (i.e Black Horse Limited , Bailey Caravans Limited,Lunar Caravans Limited, Erwin Hymer Caravans Limited, Swift Caravans Limited and MB&G Insurance) may also send you similar marketing messages, depending on what you agree with us.
If you have consented to receive such marketing from us, or other businesses, you can opt out at any time. See 'What rights do you have?' below for further information. You can also manage your preferences by clicking on the link at the bottom of any the emails you receive from us.
We may do a credit check on you:
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit businesses may use your information to:
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
If you want to see your credit file, please contact us and we will inform you of the credit reference agency we use.
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'How can you contact us?' below).
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
[We may need to transfer your personal data to [insert details on the relevant countries and territories][, all of which are located outside the European Economic Area,] for the purpose of [insert details]. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
When you signed up for [insert details, e.g. membership of this website] you agreed that we may transfer your personal data to [insert countries][, all of which are located outside the European Economic Area,] for the purpose of [insert purposes]. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.]
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
If you wish to contact us, please send an email to [insert email address] or write to us at [insert address] or call us on [insert telephone number].
If you would like this policy in another format (for example: audio, large print, braille) please contact us (see 'How can you contact us?' below).